(See pics attached) From speaking with staff, the only rooms with real ocean views are in building 1 and 2, which are all 3 and 4 bedroom, so if you’re a couple you’re out of luck. I would have chosen to stay elsewhere had I known that the website does not accurately portray the room views. We ended up in a room attached to the registration building at the back of the property, nowhere near the ocean, and primarily looking at and hearing a very busy pool area. In fact, the staff acknowledged that the pictures of the room view on the website are not actually from that room. Buyer Beware - when you book a 1 Bedroom Premier Ocean View Residence, it does not mean you are getting the view in the picture. Like most people, we invest a lot of time researching accommodations for our holidays, and find it very frustrating when we end up with a room that is NOT what was advertised. The brief experience there solidified we really lucked out choosing The Montage and can’t wait to plan our return visit.… There were so many people everywhere we turned it felt more like a well oiled cruise ship operation than a relaxing retreat. While the service was signature Four Seasons, we were surprised to see how crowded and cramped the pool area was and beyond the prime the facilities looked. Just for fun, we did the 1 hour drive over to the Four Seasons for lunch. (Full access included with room.) Food and drinks on property aren’t cheap but exceptional in flavor and quality. For a quiet pool, the spa has another pool, hot tub, and separate men’s and women’s areas with hot tub, dry sauna and steam rooms. (Reserved for $400 per day.) Steps from the nearby beach, the “Beach Club” has another pool, hot tub and full bar. The pool deck has four interconnected pools, two hot tubs and full service drinks and food delivered to your lounge chairs or private cabana. Lower floors are considered garden view and upper floors are premier ocean view. Since it was designed as a premium timeshare, the rooms are fully equipped residences with living room, dining area, full kitchen, laundry, 2+ bathrooms, and balconies that would compare in size to a standard room at the Ritz Carlton or Four Seasons. We learned it was originally built as a timeshare resort for the adjacent Ritz Carlton, the property was acquired by Montage several years after construction and is a mix of hotel guests, fractional and full time ownership. The Montage exceed all of our expectations. Would I return? Maybe.I think I found out I'm more of a Wailea guy, but if I did have to stay in Kaanapali or Kapalua areas, I wouldn't hesitate for a second to rebook this resort. I did not have a great dinner at Cane and Canoe, but the isand is filled with great restaurants and if you have a car, it's only 15 minutes or so into Lahaina. I didn't care much for the dining options on-site. The spa was gorgeous and the service was exemplary all around. There is one very large, very fun pool and a small beach that lies in between the resort and one of the best restaarants on the islad, Merriman's. Everything works smoothly and most of the checking in is just meeting a conceirge who assists you with the layout of the land, and let's you know when your room is ready if it isn't already. The resort is laid out nicely, with a commanding view when you enter the lobby. I cooked dinner 2 of our 5 nights, buying groceries from the market a mile or so away. I don't think I've ever spent so much time in a room on vacation, but it didn't feel like I was hiding out, it was just so comfortable. The room (apartment?) was huge with amazing views which were helped by being located on the 6th floor. We were upgraded upon arrival to a three-bedroom residence in Building 1. This is a wonderful choice if you're looking for a great luxury family resort in Wester Maui.
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